Dell Technologies shares insights for organisations in Asia Pacific & Japan to navigate a hybrid work future

November 17, 2021
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Experts suggest three key ingredients for a successful and sustainable hybrid work future: Leadership, Structure and Culture

 

Vietnam – November 17, 2021

 

News summary

  • In a hybrid work environment, the call for organisations to lead with empathy and intent is more important now than ever
  • When designing a hybrid work structure, there is no one-size-fits-all
  • Organisations should not see culture-building activities as an optional sport

 

Full story

 

Dell Technologies today shared insights to help organisations in Asia Pacific and Japan (APJ) navigate and lead their teams into the hybrid work future. Titled Leading the Next Hybrid Workforce, the paper offers expert insights to complement and build on the findings outlined in the Dell Technologies Remote Work Readiness (RWR) Index, which was launched early this year.

 

The paper investigates the role of organisations in designing a hybrid work future and captures actionable insights and recommendations from four experts – Australian RMIT lecturer Dr Julian Waters-Lynch, Japan-based management consultant Rochelle Kopp, NUS lecturer Dr Rashimah Rajah from Singapore, as well as Mallory Loone, co-founder of learning and engagement fi­rm Work Inspires in Malaysia.

 

“With work today no longer anchored to a single place and moment in time, organisations must focus on outcomes and be ready to help their employees realise both their professional and personal roles effectively regardless of where they work. While eight in 10 employees across APJ expressed readiness for long-term remote work[1], there are still a number of factors that need to be addressed,” said Jean-Guillaume Pons, Senior Vice President and General Manager, Client Solutions Group, Asia Pacific, Japan and Greater China, Dell Technologies. “As we move into the future of work, we hope these insights and learnings can help organisations shape a hybrid, ready-for-anything workforce in line with their business needs.”

 

Dell Technologies’ Leading the Next Hybrid Workforce insight paper outlines three key imperatives that organisations must prioritise as they lay the foundations for a successful and sustainable hybrid work arrangement: Leadership, Structure and Culture.

 

Imperative 1: Leading with empathy and intent

 

All four experts underscored that leaders have a defining role to play in assembling the building blocks of a hybrid work future. They must clearly establish fundamental and innovative changes in their organisations to move forward, yet demonstrate empathy and compassion towards the struggles their employees likely face – such as the lack of in-person communication, as well as blurred boundaries between professional and personal lives[2].

 

Additionally, leaders must seek to establish trust with their employees and embrace an outcomes-driven mindset to avoid falling into the trap of micromanagement.

 

 

Imperative 2: Creating a thoughtful hybrid work structure

 

Today, organisations cannot simply approach hybrid work from an operational and technical standpoint and apply a one-size-fits-all model. Instead, employers must take the time to learn more about their employees’ preferences and needs to help them succeed in a remote work environment.

 

To co-design an inclusive hybrid workplace, experts recommended more open communication between employers and employees. They emphasised the need to find a balance between flexible working and regularity – in the form of dedicated time for team meetings, etc. – to preserve culture and social interaction.

 

Imperative 3: Making culture-building deliberate

 

 

The experts also called for more deliberate efforts towards culture-building and learning and development to preserve and spark creativity, innovation and collaboration. They cautioned against the risk of split cultures between home-based employees and those in the office, which may lead to tension in office dynamics and perceived imbalances between the two groups.

 

One suggestion is for employers to redirect their budget saved from daily office expenses and re-invest in dedicated and regular activities for social engagement among employees, such as team lunches or interactive training sessions. This helps create more opportunities for an organic exchange of ideas as well as the chance to foster trust and stronger working relationships between team members.

 

For more insights and recommendations, download the full Leading the Next Hybrid Workforce insight paper by Dell Technologies here. Since 2009, Dell Technologies has also established a Connected Workplace programme to empower employees to design their ideal working arrangements, including remote work, flexible hours and job sharing.

 

Additional resources

 

About the paper

Dell Technologies’ Leading the Next Hybrid Workforce insight paper explores how organisations in APJ are planning for long-term hybrid work and offers insights to help them navigate this journey. In September 2021, Dell Technologies interviewed four subject matter experts from Singapore, Malaysia, Australia and Japan to gather these actionable insights and recommendations. The experts were identified based on their expertise and research in the areas of hybrid work, human resources, organisational and people development.

 

About Dell Technologies

Dell Technologies (NYSE:DELL) helps organisations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era.

 

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[1] Dell Technologies Remote Work Readiness Index: Asia Pacific & Japan, January 2021

[2] Dell Technologies Remote Work Readiness Index: Asia Pacific & Japan, January 2021